Terms & ConditionsTerms & Conditions

1. About these terms

These terms and conditions (the “Terms”) form the agreement between you (the “Client”) and Nova Web Technology(“Nova”, “we”, “us”), operating as the legal entity named below, for the supply of website design, development, AI, automation and related digital services (the “Services”).

• Registered legal entity name: <<CLIENT TO PROVIDE>>
• Trade licence number and issuing authority: <<CLIENT TO PROVIDE>>
• Registered business address: <<CLIENT TO PROVIDE>>

Where a signed proposal, quotation or statement of work exists between us, that document and these Terms are read together. If there is a conflict, the signed proposal prevails on commercial detail and these Terms prevail on everything else, unless the proposal expressly states otherwise.

2. Scope of services

We provide the Services described in the proposal or quotation accepted by the Client. That document defines the deliverables, the number of pages or screens, the functionality included, the integrations covered, and any agreed exclusions.

Anything not expressly stated in the accepted proposal is out of scope. Requests that add pages, features, integrations, content production, ongoing marketing or additional rounds of revision beyond those included will be quoted separately as a variation and require written approval before work begins.

3. Quotations and estimates

Quotations are based on the requirements described to us at the time of quoting. Unless stated otherwise, a quotation is valid for <<CLIENT TO PROVIDE>> (quotation validity period) from its date and is not an offer capable of acceptance after that period without confirmation from us.

Where a figure is described as an estimate rather than a fixed price, it reflects our reasonable professional judgement of the effort involved and may change if the requirements, the supplied content, or the technical constraints turn out to differ materially from what was described. We will notify the Client and obtain written approval before exceeding an estimate.

Unless expressly stated, quoted prices exclude third-party costs such as domain registration, hosting, paid plugins, stock imagery, fonts, API usage and AI model usage, and exclude any applicable taxes, including UAE Value Added Tax where chargeable.

4. Project acceptance and commencement

A project is accepted, and a binding agreement formed, when the Client confirms the proposal in writing (including by email) and the initial payment described in section 6 has been received. We schedule production capacity on that basis, so a project start date is confirmed only once both conditions are met.

5. Client responsibilities and content supply

Timely delivery depends on the Client as much as on us. The Client agrees to:

• nominate a single point of contact authorised to give approvals and make decisions;
• supply all text, images, logos, brand assets and any other content required, in usable formats, by the dates agreed in the project schedule;
• provide access to any accounts, domains, hosting, analytics or third-party services needed to complete the work;
• review deliverables and provide consolidated written feedback within the review windows set out in the project schedule;
• ensure that all content supplied to us is accurate, lawful, and either owned by the Client or properly licensed for the intended use.

The Client warrants that supplied content does not infringe any third-party intellectual property, privacy or publicity right, and indemnifies Nova against any claim arising from content the Client supplied. Where content or approvals are delayed, timelines and any dependent milestones shift accordingly, and we reserve the right to invoice completed milestones and to charge a re-mobilisation fee where a project is stalled by the Client for more than 30 consecutive days.

6. Fees and payment terms

Payment terms for each engagement are set out in the accepted proposal. The commercial terms that must be confirmed with the Client before these Terms are published are:

• Deposit payable before work commences: <<CLIENT TO PROVIDE>>
• Milestone or staged payment schedule: <<CLIENT TO PROVIDE>>
• Invoice payment period (days from invoice date): <<CLIENT TO PROVIDE>>
• Late payment charge or interest rate: <<CLIENT TO PROVIDE>>
• Accepted payment methods and currency: <<CLIENT TO PROVIDE>>

Invoices are payable without deduction or set-off. Where an invoice remains unpaid beyond the agreed period, we may suspend work, withhold delivery of files, and suspend hosting or maintenance services on reasonable notice, without liability for any resulting delay. Deposits and payments for work already performed are non-refundable.

7. Revisions

Each proposal states the number of revision rounds included at each stage. A revision round means one consolidated set of feedback from the Client, addressed by us in a single pass.

Revisions are for refining work within the agreed scope and direction. A change of direction after a stage has been approved — a new brand direction, a restructured sitemap, or replacing agreed functionality — is a variation, not a revision, and is quoted separately. Additional revision rounds beyond those included are charged at our then-current hourly or day rate.

8. Timelines

Project timelines are good-faith estimates based on the agreed scope and on the Client meeting its obligations under section 5. Dates are not of the essence unless expressly agreed in writing.

We are not liable for delays caused by late content or approvals, scope changes, third-party service outages or approvals outside our control, or events of force majeure.

9. Intellectual property and ownership

All intellectual property in the work — including designs, page layouts, custom code, and configuration produced specifically for the project — remains the property of Nova until all sums due under the engagement have been paid in full.

On receipt of final payment, Nova assigns to the Client the intellectual property rights in the final delivered website and the bespoke assets created for it, for the Client's own business use.

The following are expressly excluded from that transfer:

• third-party components, libraries, frameworks, fonts, plugins and stock media, which remain subject to their own licences and are licensed, not sold, to the Client;
• Nova's pre-existing tools, internal component library, templates, methodologies and know-how, which we retain and reuse across projects, and which the Client receives a non-exclusive licence to use as embodied in the delivered work;
• concepts, drafts and design routes presented but not selected, which remain Nova's property.

Unless the Client asks us in writing not to, Nova may display the completed work in its portfolio, case studies and marketing materials, and may include a discreet credit and link in the website footer.

10. Third-party services and licences

Projects commonly rely on third-party services — hosting and CDN providers, domain registrars, email and form delivery services, payment gateways, analytics, AI model APIs and licensed plugins or fonts. Use of these is governed by the relevant provider's own terms, which the Client is responsible for accepting and complying with.

Where we procure such services on the Client's behalf, the costs are recharged and are the Client's ongoing responsibility to renew. We are not responsible for a third-party provider's outage, price change, policy change, or discontinuation of a service, nor for any consequences of that on the Client's website.

11. Hosting, maintenance and support

Hosting, maintenance and support are separate services and are only provided where expressly purchased. Where a maintenance plan is in place, its inclusions, response times and fees are set out in that plan.

Where no maintenance plan is in place, the Client is solely responsible for the ongoing security, updates, backups, monitoring and renewals of the website after handover. Ad-hoc support outside a plan is chargeable at our then-current rates and is subject to availability. Maintenance does not cover fixing issues caused by changes made by the Client or a third party to the delivered code or hosting environment.

12. Warranties and disclaimers

We warrant that the Services will be performed with reasonable skill and care by suitably competent personnel, and that the delivered website will substantially conform to the accepted proposal at the point of handover.

We will correct, at no charge, defects in our own code reported in writing within <<CLIENT TO PROVIDE>> (defect warranty period) of handover, where those defects prevent the delivered functionality from working as specified. That warranty does not apply to changes made by anyone other than Nova, to third-party service failures, or to requests for new or altered functionality.

Beyond that, and to the maximum extent permitted by law, the Services and this website are provided without further warranties of any kind, express or implied. In particular we do not warrant that a website will achieve any specific search engine ranking, traffic volume, conversion rate, revenue or business outcome; that operation will be uninterrupted or entirely error-free; that the site will render identically in every browser, device or assistive technology, including legacy or unreleased versions; or that output produced by AI features will be accurate, complete or suitable for a particular purpose without human review.

13. Limitation of liability

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence.

Subject to that, and to the maximum extent permitted by applicable law:

• Nova is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data, however arising;
• Nova's total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees actually paid by the Client to Nova under that engagement in the twelve months preceding the event giving rise to the claim.

The Client is responsible for maintaining its own backups of any business-critical data and content.

14. Confidentiality

Each party may receive non-public information belonging to the other. Both parties agree to keep such information confidential, to use it only for the purpose of the engagement, and to disclose it only to personnel and subcontractors who need it and who are bound by equivalent obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed without reference to the disclosed information, or must be disclosed by law or by a competent authority. Confidentiality obligations survive termination.

15. Termination

Either party may terminate an engagement by written notice if the other commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent or ceases to trade.

A Client may also terminate for convenience by written notice. On any termination, the Client remains liable for all work performed and third-party costs committed up to the termination date; deposits and sums paid for completed work are non-refundable; and no rights in the work transfer to the Client unless and until the amounts due have been paid in full. Sections concerning intellectual property, confidentiality, warranties, liability and governing law survive termination.

16. Use of this website

The content of this website is provided for general information about our Services. It does not constitute an offer, a guarantee of results, or professional advice. We may change the site's content and these Terms at any time; the version published on this page at the time of your enquiry applies to that enquiry. You must not use this website unlawfully, attempt to gain unauthorised access to it, or copy its content or design without our written permission.

17. General

We may engage subcontractors to perform parts of the Services, and remain responsible for their work. Neither party may assign the agreement without the other's written consent, except to a successor of its business. If any provision is found unenforceable, the remainder continues in effect. A failure to enforce a right is not a waiver of it. Nothing in these Terms creates a partnership, joint venture or employment relationship, and there are no third-party beneficiaries.

18. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws applicable in the following jurisdiction, which must be confirmed by the Client before publication:

• Governing law and Emirate / jurisdiction: <<CLIENT TO PROVIDE>>
• Competent courts or agreed dispute resolution forum: <<CLIENT TO PROVIDE>>

The parties will first attempt in good faith to resolve any dispute through discussion between senior representatives before commencing formal proceedings.

19. Contact

For any question about these Terms, contact us:

• Email: CEO@novawebtechnology.net
• Telephone: 050 986 0360
• Registered address for formal notices: <<CLIENT TO PROVIDE>>